var HBUsePageContents=false;var gChatWindowWidth=300;var gChatWindowHeight=500;var gChatWindowProperties="width="+gChatWindowWidth+",height="+gChatWindowHeight+",menubar=no,location=no,directories=no,status=no,toolbar=no,scrollbars=auto,resizable=yes,screenX=10,screenY=10,left=10,top=10";var gDSPLauncherPageName="responseLiveLauncher.html";var gHTTP="http://";var gHTTPS="https://";function startChat(iChannel,server_name,attached_data,custom_values,agent_only_values,go_immediately_into_queue) {var chatLaunchMode="CHAT_ONLY";launchChat(iChannel,server_name,attached_data,custom_values,agent_only_values,go_immediately_into_queue,chatLaunchMode);} function startChatAndCobrowse(iChannel,server_name,attached_data,custom_values,agent_only_values,go_immediately_into_queue) {var chatLaunchMode="COBROWSE";launchChat(iChannel,server_name,attached_data,custom_values,agent_only_values,go_immediately_into_queue,chatLaunchMode);} function startChatWithEscalation(iChannel,server_name,attached_data,custom_values,agent_only_values,go_immediately_into_queue) {var chatLaunchMode="COBROWSE_ESCALATION";launchChat(iChannel,server_name,attached_data,custom_values,agent_only_values,go_immediately_into_queue,chatLaunchMode);} function launchChat(iChannel,serverName,attachedData,prefillValues,agentOnlyValues,enterOnQueuePage,chatLaunchMode) {if(isAOL()) {saveChatParamaters(window,iChannel,serverName,attachedData,prefillValues,agentOnlyValues,enterOnQueuePage,chatLaunchMode);var scriptletHTML="

";document.body.insertAdjacentHTML('BeforeEnd',scriptletHTML);return;} openInitialWindow();finishLaunchingChat(iChannel,serverName,attachedData,prefillValues,agentOnlyValues,enterOnQueuePage,chatLaunchMode)} function finishLaunchingChat(iChannel,serverName,attachedData,prefillValues,agentOnlyValues,enterOnQueuePage,chatLaunchMode) {var chatWin=getChatWindow();saveChatParamaters(chatWin,iChannel,serverName,attachedData,prefillValues,agentOnlyValues,enterOnQueuePage,chatLaunchMode);if(alreadyConavigating()) {handleRecursiveLaunch(iChannel,serverName,chatWin);return;} if(browserDoesNotSupportDOM2()||isIEonMac()) {handleUnsupportedBrowser(iChannel,serverName,chatWin);return;} if(!areCookiesEnabled()) {handleDisabledCookies(iChannel,serverName,chatWin);return;} if(window.location.protocol=="https:") createAndSubmitForm();else checkSSLEnabledAndSubmit(iChannel,serverName);} function createAndSubmitForm() {var chatWin=getChatWindow();var launchChatForm=createForm(chatWin.serverName,chatWin);addFormField(launchChatForm,chatWin,"DSP_LAUNCHER_PAGE_NAME",gDSPLauncherPageName);addFormField(launchChatForm,chatWin,"CHAT_WINDOW_WIDTH",gChatWindowWidth);addFormField(launchChatForm,chatWin,"CHAT_WINDOW_PROPERTIES",gChatWindowProperties);addFormField(launchChatForm,chatWin,"ICHANNEL_ID",chatWin.iChannel);addFormField(launchChatForm,chatWin,"ATTACHED_DATA",chatWin.attachedData);addFormField(launchChatForm,chatWin,"ENTER_ON_QUEUE_PAGE",chatWin.enterOnQueuePage);addFormField(launchChatForm,chatWin,"CHAT_LAUNCH_MODE",chatWin.chatLaunchMode);addFormField(launchChatForm,chatWin,"AGENT_VISIBLE_DATA",createAgentVisibleDataString(chatWin.agentOnlyValues));var prefillValues=chatWin.prefillValues;for(prefillItem in prefillValues) {addFormField(launchChatForm,chatWin,prefillItem,prefillValues[prefillItem]);} launchChatForm.submit();} function openInitialWindow() {var newWin=window.open("",getChatWindowName(),getWinProperties());newWin.document.write("");newWin.document.close();setChatWindow(newWin);} function createForm(serverName,win) {var launchChatForm=win.document.createElement("form");launchChatForm.method="post";launchChatForm.target="_self";launchChatForm.action=gHTTPS+serverName+"/CONAV/CHAT/ChatPreLaunch";win.document.body.appendChild(launchChatForm);return launchChatForm;} var DATA_SEPARATOR="_HB_";function createAgentVisibleDataString(agentOnlyValues) {var agentVisibleData="";for(agentItem in agentOnlyValues) {if(isNonEmptyString(agentVisibleData)) agentVisibleData+=DATA_SEPARATOR;agentVisibleData+=agentItem+DATA_SEPARATOR+agentOnlyValues[agentItem];} return agentVisibleData;} function addFormField(launchChatForm,win,name,value) {if(!isNonEmptyString(name)||!isNonEmptyString(value)) return;var elementObj=win.document.createElement("input");elementObj.type="hidden";elementObj.name=name;elementObj.value=value;launchChatForm.appendChild(elementObj);} function alreadyConavigating() {return(typeof(isHipboneSharedWindow)!="undefined");} function handleRecursiveLaunch(iChannel,serverName,win) {win.location.href=gHTTPS+serverName+"/CONAV/chat/errorpages/recursiveConav.jsp?ICHANNEL_ID="+iChannel;} function browserDoesNotSupportDOM2() {return(null==document.getElementById);} function handleUnsupportedBrowser(iChannel,serverName,win) {win.location.href=gHTTPS+serverName+"/CONAV/CHAT/ChatPreLaunch?ICHANNEL_ID="+iChannel;} function areCookiesEnabled() {var time=(new Date()).getTime();setTestCookie(time);if(theCookieIsSet(time)) {removeTestCookie(time);return true;} return false;} function setTestCookie(value) {document.cookie="hbcookietest="+value;} function theCookieIsSet(value) {var theCookieString=document.cookie;return(isNonEmptyString(theCookieString)&&theCookieString.indexOf(value)>-1);} function removeTestCookie(value) {document.cookie="hbcookietest="+value+"; expires=Fri, 02-Jan-1970 00:00:00 GMT";} function handleDisabledCookies(iChannel,serverName,win) {win.location.href=gHTTP+serverName+"/CONAV/chat/errorpages/cookiesDisabled.jsp?ICHANNEL_ID="+iChannel;} function checkSSLEnabledAndSubmit(iChannel,serverName) {createAndSubmitForm();var testImg=new Image(1,1);testImg.onerror=function(){handleChatNoSSL(iChannel,serverName);} testImg.src=gHTTPS+serverName+"/CONAV/HTD/Default/shared/images/blank.gif?time="+(new Date()).getTime();} function handleChatNoSSL(iChannel,serverName) {var link=gHTTP+serverName+"/CONAV/chat/errorpages/sslDisabled.jsp?ICHANNEL_ID="+iChannel;window.open(link,getChatWindowName(),getWinProperties());getChatWindow().close();} function saveChatParamaters(chatWin,iChannel,serverName,attachedData,prefillValues,agentOnlyValues,enterOnQueuePage,chatLaunchMode) {chatWin.iChannel=iChannel;chatWin.serverName=serverName;chatWin.attachedData=attachedData;chatWin.prefillValues=prefillValues;chatWin.agentOnlyValues=agentOnlyValues;chatWin.enterOnQueuePage=enterOnQueuePage;chatWin.chatLaunchMode=chatLaunchMode;} function setAOLChatWindow(chatWin) {setChatWindow(chatWin);with(window) {finishLaunchingChat(iChannel,serverName,attachedData,prefillValues,agentOnlyValues,enterOnQueuePage,chatLaunchMode);}} var gChatLaunchWindow=null;function setChatWindow(chatWin) {window.gChatLaunchWindow=chatWin;} function getChatWindow() {return window.gChatLaunchWindow;} function getChatWindowName() {return"_blank";} function getWinProperties() {return gChatWindowProperties;} function isAOL() {return(navigator.appVersion.toLowerCase().indexOf("aol")!=-1);} function isIE() {return(navigator.userAgent.toLowerCase().indexOf("msie")!=-1);} function isMac() {return(navigator.userAgent.toLowerCase().indexOf("mac")!=-1);} function isIEonMac() {return(isIE()&&isMac())} function isNonEmptyString(str) {if(null==str||str=="") return false;return true;} function goToAfterLaunchUrl() {if(typeof(window.gAfterLaunchURL)=="undefined") return;window.location.href=window.gAfterLaunchURL;}