Gibbs Jones

Senior Vice President, Customer Experience

Gibbs Jones joined Suddenlink in August 2008, bringing with him 17 years of experience in customer-centric operations and initiatives.

Before assuming his current position, Mr. Jones was head of Global Service Connections, a management consultancy practice. There, he advised and worked directly with media and communications clients, including Suddenlink, to improve the experience and loyalty of customers. Now Mr. Jones applies his expertise and leadership exclusively to Suddenlink operations. He works with the company's six regional vice presidents and the managers of its major customer-contact Call Centers in North Carolina, Texas and West Virginia.

Before leading Global Service Connections, Mr. Jones held various customer-care and related management positions at Tupperware North America, Comcast, Capital One and Circuit City.