Installation is easy. We'll show you how.
To install your FREE DigitaLink Box, all you have to do is follow the simple, step-by-step instructions in our “How-to” video.


For quick, easy reference, you can also check out our Troubleshooting Tip Sheet
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Ready for something new?
Suddenlink just keeps getting better!

We’re thrilled to announce major investments in our communities – bringing some of the most advanced TV, Internet and phone offerings in the area.

100% Digital TV – for high quality pictures and real life sound. More FREE HD with more to come. On Demand providing over 10,000 movies, events, and shows.
Learn More

High-Speed Internet – super-fast download speeds, wireless home networking and live sports with ESPN3. Learn More

Home Phone – unlimited local and long distance. Plus, the most popular calling features like voice mail, Caller ID, Enhanced 911 service. Learn More

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Find out what’s coming.
All-digital TV with cool new channels!
Click here to view the full TV lineup.
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Questions? We have answers.

What is a DigitaLink box?

A DigitaLink is a device that allows you to watch Suddenlink channels in a digital format, bringing you incredible cinema-like picture quality and the rich clarity of digital sound.

 

How do I know if I need a DigitaLink box?

In most communities, if you subscribe to only Suddenlink “Basic” or “Limited Basic” TV, you will not need a DigitaLink box. Please
check with your local office.
In addition, your TV sets will not need DigitaLink boxes if:

  • They are already connected to
    Suddenlink digital cable boxes (receivers)

Or

  • They have (or are connected to devices that have)
    Suddenlink-installed CableCARDs.

Otherwise, your TV sets will need a SL DigitaLink box to continue
receiving Suddenlink TV service in the future. Learn More

 

How can I get FREE DigitaLink boxes?

You can pick them up at a local Suddenlink office, or order them by
calling 1-877-872-9132, or order online. If you want help installing your DigitaLink boxes, just call Suddenlink to schedule a professional installation.

 

Can I install the DigitaLink box myself?

Yes. Installation is easy. When you receive the new DigitaLink box,
you'll also receive step by step instructions on how to install it and an installation tip sheet. If you still need assistance you can Chat Live with one of our online experts, or call us anytime at 1-888-822-5151.

 

Who will be affected? What if I don’t do anything?

By upgrading our local technology, we’ll be able to bring you all kinds of new benefits. The switch to All Digital TV means that some customers will need to get Suddenlink digital adapters: the DigitaLink boxes. We’re providing FREE DigitaLink boxes for our customers to use with all TV sets that need them. There will be no up-front and no monthly charge for these devices. TV sets will not require a DigitaLink box if:

  • The TV is already connected to a Suddenlink Digital Cable Box
  • The TV has (or is connected to a device that has) a Suddenlink-installed CableCARD®.
  • You subscribe to only Suddenlink Basic TV.

 

My television has a digital tuner built-in. Do I need to get a DigitaLink device for it?

If your TV sets have built-in QAM digital tuners and you subscribe to both Suddenlink Basic and Expanded Basic TV, you can view all of those channels – plus HD Broadcast channels – without a DigitaLink box. However, the channel numbers on TV sets with built-in QAM digital tuners might not match the channel numbers on Suddenlink’s lineup. If you want the channel numbers on TV sets with built-in QAM digital tuners to match Suddenlink’s channel numbers, then you can order or pick up FREE DigitaLink boxes. You can find out if your TV sets have built-in QAM digital tuners by checking your owner’s manuals or contacting the companies that made or sold you the TV sets.

 

How will this transition affect my bill?

There will be no up-front and no monthly charge for DigitaLink boxes.

 

Will this transition affect my channel lineup?

Yes. To learn about your new channel lineup, just click here.

 

Enjoy new ways to watch TV!

DVR – pause, rewind, and play back live TV!
With Suddenlink DVR, watch what you want, when you want. Search for and record individual shows or entire series with ease. Create your own video library and enjoy hours of your favorite movies and shows.

SL200 HDTV – enjoy more of the channels you love!
Watch over 10,000 movies, TV shows, and events On Demand and great Pay-Per-View programming. With HDTV, you get the best picture quality available and popular HD channels for free.

DigitaLink – for crystal-clear digital channels and sharper sound.
Get a new channel listing showing current and upcoming program titles, plus the ability to set up favorites and parental controls. This box is free and is easy to install.

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Order your DigitaLink box today,
it’s FREE!

When we make the switch to All-Digital TV, you’ll be able to enjoy a whole new digital TV experience. All you need to do is order your FREE DigitaLink Box for any TV that’s currently connected to Suddenlink Advanced TV, but doesn’t have a digital box.

The DigitaLink box gives you:

  • Incredible picture quality with sharper sound
  • New channel listing feature with current and upcoming programs
  • Ability to set favorites
  • Full parental controls
  • Free shipping to your home
  • Easy installation

For even more features, upgrade to SL200 HDTV to enjoy over 200 channels or add a Digital Video Recorder (DVR) to watch TV on your schedule.

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Exciting upgrades
from Suddenlink!

TV as you know it is about to change. Don’t miss out when we
transform our complete TV lineup to All-Digital TV for clearer picture
and sharper sound. To go All-Digital order your FREE DigitaLink Box.

See More
You'll see TV like never before, with cinema-like picture quality.

Hear More
You’ll hear TV like never before, with the rich clarity of high-quality
digital sound.

Disclaimer

Service availability, equipment needed & pricing may vary. HDTV and HD set top box or HD CableCard® required for HD service. All programs not available in HD. Offer subject to change. Other restrictions apply.

Service availability, equipment needed & pricing may vary. HDTV and HD set top box or HD CableCard® required for HD service. All programs not available in HD. Offer subject to change. Other restrictions apply.

Service availability, equipment needed & pricing may vary. HDTV and HD set top box or HD CableCard® required for HD service. All programs not available in HD. Offer subject to change. Other restrictions apply.

Service availability, equipment needed & pricing may vary. HDTV and HD set top box or HD CableCard® required for HD service. All programs not available in HD. Offer subject to change. Other restrictions apply. A cable modem or network card may be required at installation.

Service availability, equipment needed & pricing may vary. HDTV and HD set top box or HD CableCard® required for HD service. All programs not available in HD. Offer subject to change. Other restrictions apply.

Service availability, equipment needed & pricing may vary. HDTV and HD set top box or HD CableCard® required for HD service. All programs not available in HD. Offer subject to change. Other restrictions apply. A cable modem or network card may be required at installation. Unlimited Long Distance includes the 50 states, Guam, Puerto Rico & the US Virgin Islands & applies only to direct-dialed person-to-person calls from home phone. Phone usage must be consistent with typical residential voice usage. Long distance service is available to Suddenlink Phone customers only. Call detail not provided. Phone Service will not function in the event of battery backup failures, network or electrical outages. Phone Service may not be compatible with all security & medical monitoring systems. ©Suddenlink Communications 2010. DigitaLink™ is a trademark of Suddenlink Communications.

Service availability, equipment needed & pricing may vary. HDTV and HD set top box or HD CableCard® required for HD service. All programs not available in HD. Offer subject to change. Other restrictions apply.

Need help? Chat live or call 877-872-9132