TECHNICAL SUPPORT
Cable Modem: Ambit SpeedStream 60678EU Troubleshooting
► Summary
Manufacture Resources
Troubleshooting
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► Troubleshoot Modem Lights
For Ethernet connections the "enet" light is on
send & recv lights flashing
For USB connections the "usb" light is on
send & recv lights flashing
"send" light off
"recv" light flashing
► Troubleshooting Diagram:
Modem
Status
Problem
Solution
Light
POWER Solid
None
N/A
Green
Off
No power
Verify power supply connections and electrical outlet.
Also make sure the outlet is not connected to a switch.
USB
Solid
None
Successfully found the computer through USB
Green
connection.
Off
No USB found
Verify USB cable connections, the TCP/IP settings and
the USB cable. You might need to reinstall the USB
drivers.
ENET
Solid
None
Successfully found the computer through an Ethernet
Green
connection.
Off
No Ethernet found
Verify Ethernet cable connections, the TCP/IP settings
and the NIC. You might need to reinstall the NIC drivers.
SEND
Flashing None
Modem is transferring data.
Green
RECV
Flashing Sync, and Ready LED Off
Verify all cable connections and try resetting the Modem.
Green
Modem is searching for cable
connection.
Sync and Ready LED On
Modem is transmitting Data
Off
No connection cable
Verify all cable connections and try resetting the Modem.
Connection
SYNC
Solid
N/A
N/A
Green
Ready
Solid
N/A
N/A
Green
► Back View
Mac Address Label
► Mac Address Label
► Mac Address Label
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