TECHNICAL SUPPORT
Cable Modem: Broadxent 8601 Troubleshooting
► Summary
Manufacture Resources
Troubleshooting
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Cable Modem Driver Location
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► Troubleshoot Modem Lights
"Cable" and "PC" lights flashing
"PC" light off
"Cable" light off
► Troubleshooting Diagram:
Modem
Status
Problem
Solution
Light
Power
Solid
None
N/A
Green
Off
No Power
Verify power supply connections and
electrical outlet. Also make sure the
outlet is not connected to a switch.
PC
Solid
Successfully found the computer
N/A
Green
through an Ethernet connection.
Flashing
Ethernet traffic
N/A
Green
Off
No Ethernet found
Verify Ethernet cable connections, the
TCP/IP settings and the NIC. You might
need to reinstall the NIC drivers.
Cable
Off
No connection cable
Verify all cable connections and try
Connection
resetting the Modem.
Flashing
Modem has found cable
N/A
Green
connection
Status
Solid
Modem Online
N/A
Green
Flashing
Modem Connecting
Modem is going through the
Fast
registration process. Wait 60-90
seconds for registration process to
complete
Activity
Flashing
Modem Not online
Check Ethernet cable connections.
Slow
Make sure a straight RJ45 Ethernet
cable is used. Try resetting the Modem
or reconnect the Ethernet cable.
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