TECHNICAL SUPPORT
Cable Modem: DLink DCM-201 Troubleshooting
► Summary
Troubleshooting
Manufacture Resources
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► Troubleshoot Modem Lights
"eth" light flashing
"usb" light flashing
"Cable" light flashing Orange
► Troubleshooting Diagram:
Modem
Status
Problem
Solution
Light
Power
Solid
None
N/A
Green
Off
No Power
Verify power supply connections and electrical outlet.
Also make sure the outlet is not connected to a switch.
Cable
Slow
Searching for cable
Verify all cable connections and try resetting the
Flashing
connection
Modem.
Orange
Fast
Searching for cable
If this is a new Modem or a replacement Modem, you
Flashing
connection
must contact Suddenlink Technical Support with your
Modem
MAC address. If there are several MAC addresses on the
Orange
Modem, please use the "HFC" or "RF" MAC address.
Off
No connection
Verify all cable connections and try resetting the
Cable Connection
Modem.
Status
Solid
N/A
Modem is ready for data transfer.
Green
ETH
Solid
None
Successfully found the computer through an Ethernet
Green
connection.
Off
No Ethernet found
Verify Ethernet cable connections, the TCP/IP settings
and the NIC.
USB
Solid
None
Successfully found the computer through an USB
Green
connection.
Off
No USB found
Verify USB cable connections, the TCP/IP settings and
the USB Cable. You might need to reinstall the USB
drivers.
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