TECHNICAL SUPPORT
Cable Modem: DLink DCM-202 Troubleshooting
► Summary
Manufacture Resources
Troubleshooting
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► Troubleshoot Modem Lights
Ethernet Connection Modem functioning correctly
"Ethernet" light flashing
USB Connection Modem functioning correctly
"USB" light flashing
Modem Looking for Cable Connection
"Cable" light flashing Orange
► Troubleshooting Diagram:
Modem
Status
Problem
Solution
Light
Power
Solid
None
N/A
Green
Off
No Power
Verify power supply connections and electrical
outlet. Also make sure the outlet is not connected
to a switch.
Cable
Slow
Searching for cable
Verify all cable connections and try resetting the
Flashing
connection
modem.
Orange
Fast
Searching for cable
If this is a new Modem or a replacement Modem,
Flashing
connection
you must contact Suddenlink with your MAC
Modem
address. If there are several MAC addresses on the
Orange
Modem, please use the "HFC" or "RF" MAC
address.
Off
No connection
Verify all cable connections and try resetting the
cable connection
Modem.
Status
Solid
N/A
Modem is ready for data transfer.
Green
ETH
Solid
None
Successfully found the computer through an
Green
Ethernet connection.
Off
No Ethernet found
Verify Ethernet cable connections, the TCP/IP
settings and the NIC. You might need to reinstall
the NIC drivers.
USB
Solid
None
Successfully found the computer through an USB
Green
connection.
Off
No USB found
Verify USB cable connections, the TCP/IP settings
and the USB Cable. You might need to reinstall the
USB drivers.
► Back View
► Mac Address Label
