TECHNICAL SUPPORT
Cable Modem: Joohong SL2810 Troubleshooting
► Summary
Troubleshooting
·
·
·
► Troubleshoot Modem Lights
"DAT" lights flashing
"LAN" light solid green
"DAT" and "USB" lights
"USB" light solid green
"ACT" light flashing
► Troubleshooting Diagram:
Modem
Status
Problem
Solution
Light
PWR
Solid
None
N/A
Green
Off
No power
Verify power supply connections and electrical
outlet. Also make sure the outlet is not
connected to a switch.
ACT
Slow
Searching for cable
Verify all cable connections and try resetting
Flashing
connection
the Modem.
Fast
Searching for cable
If this is a new Modem or replacement Modem,
Flashing
connection
the customer must contact Suddenlink with the
Modem
MAC address. If there are several MAC
addresses on the Modem, please use the "CM"
MAC Address. View Mac Address Label
Off
No connection
Verify all cable connections and try resetting
Cable Connection
the Modem.
DAT
Flashing
None
Modem is transferring data.
Green
LAN
Solid
None
Successfully found the computer through an
Green
Ethernet connection.
Off
No Ethernet found
Verify Ethernet cable connections, the TCP/IP
settings and the NIC. You might need to
reinstall the NIC driver.
USB
Solid
None
Successfully found the computer through an
Green
USB connection.
Off
No USB found
Verify all USB connections, the TCP/IP settings
and the USB cable. You might need to reinstall
the USB drivers.
► Back View
► Mac Address Label
► Others who viewed this document also viewed:
·
Connect an Ethernet Cable Modem
·
Connect a USB Cable Modem
·
Configure your Computer Connection
