TECHNICAL SUPPORT
Cable Modem: Motorola SURFboard®SBG1000 Wireless Gateway Troubleshooting
► Summary
Manufacture Resources
Troubleshooting
·
Troubleshooting Diagram:
·
·
·
·
► Troubleshooting Diagram:
Note: This modem includes a built in Router, Firewall, print server and VPN service.
Speed Internet only supports the Cable Modem feature of this product.
Item
Light
Flashing
On
1
RX
Scanning for a receive
The downstream channel is connected
(Receive)
2
TX
Scanning for a send
The upstream channel is connected
(Transmit)
(upstream)
3
LNK
Scanning for a network
The startup process is complete and the
(Link)
connection
SBG1000 in online
4
Transmitting or receiving
There is no solid on state
data
5
Data transfer to printer
Printer is connected
6
Wireless Activity
Wireless feature is functioning normally
7
USB Activity
There is a proper USB connection
8
Activity
Ethernet activity on the
port
9
10 100
No flashing mode
Indicates the LAN connection speed
·
Amber for a 10Base-T connection
·
Green for a 100Base-T
connection
10
Half Full
No flashing mode
Indicates the LAN port duplex mode:
· Amber for half duplex
· Green for full duplex
11
Link 1 to 5
No flashing mode
There is a proper Ethernet connection to
the port
12
Data transfer over phone
There is no solid on state
line using HPNA
13
No flashing mode
The SBG1000 power supply is working
properly
► Back View
► Others who viewed this document also viewed:
·
Connect an Ethernet Cable Modem
·
Connect a USB Cable Modem
·
Configure your Computer Connection
