TECHNICAL SUPPORT
Cable Modem: SMC 8013 Troubleshooting
► Summary
Troubleshooting
Manufacture Resources
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► Troubleshoot Modem Lights
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► Troubleshooting Diagram:
Modem
Status
Problem
Solution
Light
Solid
None
N/A
Green
Power
Verify power supply connections, the power switch on
Off
No Power
the Modem itself, electrical outlet and verify the
outlet is not connected to a switch.
Solid
Verify all cable connections and try rebooting the
Gateway System Failure
Diag
Amber
gateway.
Off
N/A
Normal Operation
Solid
N/A
Gateway found cable connection
Green
Flashing
Modem is searching for
Verify all cable connections and try rebooting the
Cable
Green
cable connection
gateway.
No connection
Verify all cable connections and try rebooting the
Off
Cable connection
gateway.
Solid
N/A
Gateway found CMTS cable connection
Green
Traffic
Flashing
Modem is searching for
Verify all cable connections and try rebooting the
Green
CMTS cable connection
gateway.
Flashing
None
Modem is transferring data via a wireless connection
Wireless
Green
Off
No wireless found
N/A
Solid
Successfully found the computer through an Ethernet
Connected at 10Mbps
Amber
connection
Solid
Successfully found the computer through an Ethernet
Connected at 100Mbps
Green
connection
LAN 1-4
Flashing
None
Modem is transferring data
Green
Verify Ethernet cable connections, the TCP/IP settings
Off
No Ethernet found
and the NIC. You might need to reinstall the NIC
drives.
Solid
Successfully found the computer through a USB
USB
None
Green
connection
Flashing
None
Modem transferring data
Green
Verify USB cable connections, the TCP/IP settings.
Off
No USB found
You might need to reinstall the USB drivers.
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