TECHNICAL SUPPORT
Cable Modem: Scientific Atlanta Webstar DPX-2100 Troubleshooting
► Summary
Manufacture Resources
Troubleshooting
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Installation
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Connect an Ethernet Cable Modem
·
Connect a USB Cable Modem
·
Configure your Computer Connection
► Troubleshoot modem Lights
"Data" Blinking
"Data" off
"Cable" flashing
"PC" off
"Data" flashing
► Troubleshooting Diagram:
Modem
Status
Problem
Solution
Light
Verify power supply connections, the power
switch on the modem itself, electrical outlet
Power
Off
No Power
and verify the outlet is not connected to a
switch.
Off /
Modem is unable to see
Verify all cable connections and try resetting
Blinking
Ethernet / USB signal
the modem.
PC
Illuminates solid green to indicate that an
Solid
None
Ethernet / USB carrier is present
Slow
Searching for cable
Verify all cable connections and try resetting
Flashing
connection
the modem.
If this is a new modem or a replacement
modem, the customer must contact Suddenlink
Fast
Searching for cable
with the cable modem MAC addresses. If there
Cable
Flashing
connection
are several MAC addresses on the modem,
Modem
please use the "HFC" or "RF" MAC address.
No connection cable
Verify all cable connections and try resetting
Off
connection
the modem.
Data
Blinking
None
Indicates software upgrade and cable activity
Solid
Illuminates solid green when the modem is
None
Green
registered on the network
The cable modem is
booting up and not ready
for data
The cable modem is
Status
Verify all cable connections and try resetting
scanning the network and
Blinking
the modem.
attempting to register
The cable modem has lost
registration on the network
and will continue blinking
until it registers again
► Back View
► Mac Address Label
