TECHNICAL SUPPORT
Cable Modem: Terayon TJ715 Troubleshooting
► Summary
Troubleshooting
Manufacture Resources
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► Troubleshoot Modem Lights
► Troubleshooting Diagram:
Modem
Status
Problem
Solution
Light
Solid
None
N/A
Green
Verify power supply connections, the
Power
power switch on the Modem itself,
Off
No Power
electrical outlet and verify the outlet is
not connected to a switch.
Slow
Searching for cable
Verify all cable connections and try
Flashing
connection
resetting the modem.
If this is a new Modem or a replacement
Modem, the customer must contact
Fast
Searching for cable
Suddenlink Technical Support with the
Cable
Flashing
connection
MAC address. If there are several MAC
Modem
addresses on the Modem, please use the
"HFC" or "RF" MAC address.
No connection
Verify all cable connections and try
Off
Cable connection
rebooting the gateway.
Solid
Successfully found the computer
None
Green
through an Ethernet connection
PC
Verify Ethernet cable connections, the
Off
No Ethernet found
TCP/IP settings and the NIC. You might
need to reinstall the NIC drives.
Flashing
Data
None
Modem is transferring data
Green
Test
Off
None
Modem is functioning properly
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