TECHNICAL SUPPORT
Cable Modem: Toshiba PCX5000 Troubleshooting
► Summary
Troubleshooting
Manufacture Resources
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► Troubleshooting Diagram:
Modem
Status
Problem
Solution
Light
Solid
None
N/A
Green
Verify power supply connections, the power
Power
switch on the Modem itself, electrical outlet
Off
No Power
and verify the outlet is not connected to a
switch.
Slow
Searching for cable
Verify all cable connections and try resetting
Flashing
connection
the Modem.
If this is a new Modem or a replacement
Modem, customers must contact Suddenlink
Fast
Searching for cable
Technical Support with the MAC address. If
Cable
Flashing
connection
there are several MAC addresses on the
Modem
Modem, please use the "HFC" or "RF" MAC
address.
No connection
Verify all cable connections and try
Off
Cable connection
rebooting the gateway.
Modem is functioning properly
Test
Off
None
Solid
Successfully found the computer through USB
None
Green
connection.
USB
Verify USB cable connections, the TCP/IP
Off
No USB found
settings and the USB cable. You might need
to reinstall the USB drivers.
Solid
Successfully found the computer through an
None
10/100
Green
Ethernet connection.
Mbps
Verify Ethernet cable connections, the
(1-4)
Off
No Ethernet found
TCP/IP settings and the NIC. You might need
to reinstall the NIC drives.
Flashing
Link/Act
None
Modem transferring data
Green
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