TECHNICAL SUPPORT
Cable Modem: Zoom 5241 Troubleshooting
► Summary
Troubleshooting
Manufacture Resources
·
·
·
·
·
► Troubleshoot Modem Lights:
"Link" flashing
► Troubleshooting Diagram:
Modem
Status
Problem
Solution
Light
Verify power supply connections and
electrical outlet. Also make sure the
Power
Off
No Power
outlet is not connected to a switch.
Modem is establishing a
Verify all cable connections and try
Blinking
connection from the Internet to
DS
resetting the Modem.
the computer
Solid
None
N/A
Modem is establishing a
Verify all cable connections and try
Off
connection from the computer
US
resetting the Modem.
to the internet.
Solid
None
N/A
Modem is establishing a
Verify all cable connections and try
Blinking
connection to the cable
resetting the Modem.
ON Line
provider
Solid
Modem connection established
N/A
Data is flowing between the
Blinking
N/A
computer and the Internet
Link
Modem is Connected to LAN
Solid
N/A
device (e.g. Computer, router
► BackView:
► Mac Address Label:
