1. What is WSC/EBPP?
WSC/EBPP (Electronic Bill Presentment and Payment) is Suddenlink’s new bill payment option that lets you make payments as well as receive and pay bills online. You can make payments anytime, anywhere, from any computer with internet access. You can also setup recurring payments. 2. How much does it cost?
It’s FREE! WSC/EBPP from Suddenlink allows you to view and pay your bill online at no additional charge. 3. What payment methods are accepted?
You can use your checking account, Visa, MasterCard, Discover or American Express. 4. How do I get an online account at Suddenlink.net?
First you must register by creating a user profile. Then you will be able to access this information in the Manage My Account section of our website. 5. Where can I find my account number?
You can find your account number on a recent Suddenlink bill. If you have a Suddenlink online account you can find it in the Manage My Account of the Account Summary screen. 6. Is my login secure along with my bill payment and personal information?
Suddenlink’s WSC/EBPP service uses the following methods to ensure that your information is secure: - User Name & Password: Your user name and password are unique identifiers that only you know. If you don’t share this information with anyone, then no one else can sign onto the service site pretending to be you.
- SSL: Suddenlink’s WSC/EBPP service uses SSL (secure sockets layer) that ensures your connection and information is secure from outside inspection.
- Encryption: Suddenlink's WSC/EBPP uses 128-bit encryption to make your information unreadable as it passes over the internet.
- Automatic Sign Out: Suddenlink’s WSC/EBPP automatically signs you out of a session if you are inactive for a period of time. We recommend you sign out immediately after you are finished scheduling and making payments.
7. When is the money for the payment drawn from my bank account?
When making a one-time payment, the funds for the payment are debited from your account immediately. When making a recurring payment, the funds are debited on the scheduled payment date which is predetermined by your billing cycle. Keep in mind that you should always have funds available to cover the payment on that date. 8. What should I do if my payment isn’t accepted?
This could be due to a number of factors, such as an account number or bank routing number that was entered incorrectly, or a problem with a server at your bank. Double-check your account information and try again. If you still have problems, please call a customer service representative for assistance. 9. What should I do if my online bill seems incorrect?
If there is an error with the billing, please call our customer service department.
10. What happens when I move to a new address?
Call a customer service representative to transfer your services to your new address, or to disconnect service if you are moving outside of the Suddenlink service area. Your CSR will arrange to have your service turned on at your new home and will update your account information. When you change service to a new street address, you must register for a new online account. 12. Can I change from recurring payments back to making one-time payments each month?
Yes. To do this, you need to log on and click the “Change” button found on your Account Summary page. Here, you need to select the non-recurring payment option. This will instantly cancel your recurring payment setup. You will receive email notification when this occurs. 13. Can I cancel my one-time payment transaction?
When you make an online payment, Suddenlink will attempt to process that payment as soon as possible. You may call your customer service representative to see whether the payment is still pending and if it is possible to cancel the transaction. Please make certain funds are available when attempting to make a payment to avoid any non-sufficient fund (NSF) fees from your bank. 14. Can I make a payment greater than my regular monthly payment?
Yes, select the “Pay Now!” link on the Account Summary page and simply type in the amount of the payment you wish to send instead of your regular monthly payment amount. 15. Why do I have to register to view my bill?
We ask that you take this step as an additional security precaution. We want to ensure your privacy and be able to verify that you are the only one who views your billing statement. Subscribers can update/change their profile Information by clicking “Update User Details” .16. What if my email address changes?
If your email address changes, log in to your account and in the Manage My Account section on the Account Summary page click the Edit link next to your email address at the bottom right part of the page. Enter your new email address. 17. How late in the day can a same day payment be credited, including what time zone?
Payments can be credited to your account up until 11:59 p.m. Central Time on the day they are made. 18. How can I stop receiving paper bills?
Near the center of the Account Summary screen click the Billing Method link to select whether to receive both paper and electronic (email) bills or electronic only. This screen also allows you to select to go back to receiving paper bills. 19. If I register for recurring payments, do the payments start right away?
No. If you register for recurring payments you must still make a one-time payment for the current month. 20. Do I need any special hardware/software to signup?
No special hardware or software is required to use this service. You will only need Internet access and a Web browser on your computer. Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access your bill. Your browser has 128-bit encryption security if you have the following:
- Windows.
- Internet Explorer 6 or newer. Click Help > About Internet Explorer to confirm.
- Netscape 6 or newer. Click Help > About Netscape to confirm.
- Opera 3.0 or newer.
- Mozilla Firefox 1.0 or newer U.S. version. Click Help > About Mozilla Firefox to confirm.
- At the bottom you will see something similar to this: “Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7)" If you see a “U” after your platform (Windows or Macintosh) then you are using the U.S. version with 128-bit encryption. If you see an “I” instead of a “U” then you have the international version (40-bit) and are advised to upgrade.
- Macintosh.
- Safari 1.2 or newer.
You can download a browser capable of 128-bit encryption by visiting one of the following sites:
- For Microsoft Internet Explorer, please go to: http://www.microsoft.com/windows/downloads/ie/getitnow.mspx
Technical support for Internet browsers is provided by the software supplier.
