TECHNICAL SUPPORT
How To: Configure Outlook Express to Leave a Copy of Email Messages on the Mail Servers
► Summary:
This article provides information on how to configure Outlook Express to allow the downloading of
email to a computer hard drive and also to save email messages on the Suddenlink Email server.
► Solution
Initial Computer Configuration
When a computer is set up for Suddenlink High Speed Internet, Suddenlink installers can configure it to
download email from the Suddenlink email server computer and store it on a computer's hard drive
using Outlook Express. This allows a user to keep messages as long as desired and to read new email
quickly. By default, Outlook Express is set to move the email to the customer's computer and then
delete the email from the Suddenlink email servers.
It is possible to configure Outlook Express to leave email messages on the Suddenlink email servers.
This configuration allows a user to have all their email available for reading on their computer as well
as on Suddenlink Mail Servers. Suddenlink High Speed Internet provides our email customers with 250
MB of storage space on the email servers.
Note: Email which exceeds the 250 MB limit may be returned to the sender without the user seeing it.
Outlook Express Configuration to "Leave a copy of Messages on Server":
a. Open Outlook Express.
b. Click Tools and select Accounts.
c. Click the Mail tab.
d. Highlight the email account and click Properties.
e. Click the Advanced tab.
f.
Click the box in front of Leave a copy of messages on server to place a checkmark in the box.
g. Click the box in front of Remove from Server after 'X' day(s) to place a checkmark in the box.
h. From the drop down menu select the number of days to wait before removing messages from
the server
1. The default setting of 5 days is recommended.
i.
Click OK.
j.
Click Close.
Outlook Express Configuration to Delete Email Messages from the Suddenlink email server after
downloading them to your computer:
a. Open Outlook Express.
b. Click Tools and select Accounts.
c. Click the Mail tab.
d. Highlight the email account and click Properties.
e. Click the Advanced tab.
f.
Click the box in front of Leave a copy of messages on server to remove the checkmark in the
box.
g.
Click OK.
h.
Click Close.
