TECHNICAL SUPPORT
Information: EasyPay Frequently Asked Questions
► Summary:
This information will help you get started using the Suddenlink's EasyPay service.
Suddenlink.com EasyPay automatic billing system will allow you to Log in securely to view or pay your bill online, set
up email bill reminders, and more.
► Content
► Frequently Asked Questions
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What is EasyPay?
EasyPay is an automatic and recurring payment program that allows customers to pay their Suddenlink bill each
month automatically using a bank account or credit card.
What is the difference between EasyPay and View/Pay Bill on Suddenlink.com?
While EasyPay is an automatic and recurring payment program, View/Pay Bill is used for one-time payments and is
neither automated nor recurring. You must login to pay your bill each time you wish to pay via the View/Pay Bill
method.
What are the requirements to sign up?
A valid bank account or credit card.
How can I sign up for EasyPay?
Click on the EasyPay logo to complete an online enrollment. If you're using your Bank Account, you will need a blank
check to obtain the bank number and routing number.
If you are using your Credit Card, you will need your credit card to provide the card number and expiration date.
Where do I find my Suddenlink account number?
You can find your 16 digit Suddenlink account number in the upper right corner of your Suddenlink Bill Statement.
If you have already set up a Suddenlink.com password you can also log in to View/Pay Bill to find your account
number on the first page after login.
How much does EasyPay cost?
EasyPay is a free service.
How does EasyPay work?
We contact your bank or credit card company to have your monthly Suddenlink charges deducted from the bank
account or charged to the credit card each month. We will still send you a monthly statement so you can review your
charges. You may also view your charges through the View/Pay Your Bill feature on www.Suddenlink.com at any
time.
How can I be sure my Suddenlink bill has been paid through EasyPay?
A record of the transaction will appear on your monthly statement from Suddenlink, as well as on your monthly bank
account statement or credit card statement.
What if I have a question about my bill?
For billing questions, you may visit www.Suddenlink.com/service for responses to Frequently Asked Questions, to
email us your question, or to find the phone number to speak with a Suddenlink customer care representative.
Can I stop my participation in EasyPay?
Yes. You may stop participating in the EasyPay Program at any time by speaking with a Suddenlink customer care
representative.
Can I dispute specific charges on my bill?
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Yes. If you feel you have not been charged correctly, simply notify Suddenlink Communications
and your bank or credit card company of the items in dispute.
What happens if I change banks or credit card companies?
If you change your bank or your credit card company, you can provide the updated information quickly and efficiently
by visiting www.Suddenlink.com/easypay. You simply check the "Renew" box and enter the updated Bank or Credit
Card information.
What happens when my credit card expires?
If your credit card is about to expire, you will receive a notice from Suddenlink reminding you to provide the updated
card information via www.Suddenlink.com.
As long as you provide this information prior to the month the card expires, your monthly bill will continue to be paid
via EasyPay.
Can I sign up for EasyPay with a debit card?
If your direct debit cards can also be processed as a credit card, then you can use this card to enroll in EasyPay.
If your debit card has a credit card logo on it (example: Visa, MasterCard), it can be processed as a credit card.
What is the monthly email bill reminder?
Three days after the end of your bill cycle, you will receive an email telling you that your online bill has been updated,
including a link to log into the site.
How can I sign up for a monthly email bill reminder?
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Go to Suddenlink.com and click on View/Pay Bill.
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Log in (or set up your password if needed).
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Go to "Your Bill Statement" and select a bill
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At the bottom of the page, click on "Would you like a monthly reminder when your online bill is updated?,"
select 'yes'.
What is my bill cycle and where do I find it?
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Your bill cycle refers to the date your billing period ends each month. This date appears on your bill
statement in several places.
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On the first page of your bill statement, it appears as "Current charges as of."
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It also appears in each detail section of your bill as "Monthly service from ____to ____."
Will I still receive a paper bill statement?
Yes. If you currently receive a paper bill statement from Suddenlink each month, you will continue to receive one.
► Applies To
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Billing
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EasyPay
