TECHNICAL SUPPORT
Information: Email Cleanup in the Deleted Items Folder
► Summary:
This article provides information about the Suddenlink automated function that periodically empties the WebMail
deleted items folder.
► Content
Suddenlink periodically empties the WebMail deleted items folder via an automated function in order to maintain
proper email storage space. Customers often forget to empty the deleted items folder or do not realize that deleted
items are held in the deleted items folder until it is emptied.
When the 100 MB WebMail storage limit is reached, service is interrupted and incoming emails are restricted. The
automated email cleanup function will prevent WebMail from reaching the 100 MB storage limit and encountering this
issue.
► Frequently Asked Questions
Q. How does Suddenlink determine which emails to clean?
A. Only those items residing in the deleted folder or WebMail are removed. These items were marked
for deletion by the user.
Q. How does Suddenlink determine which emails to clean?
A. Only those items residing in the deleted items folder of WebMail are removed. These items were marked for
deletion by the user.
Q. Will the WebMail cleanup affect any other emails?
A. No, only the emails in the deleted items folder of WebMail will be subject to the periodic cleanup.
Q. Can I still empty the WebMail deleted items folder manually?
A. Yes, you will still be able to manually empty your deleted items folder.
Q. How else can I help clean my WebMail box?
A. Periodically delete old and unimportant emails from your inbox. This reduces the chance that you
will reach the 100 MB storage limit, which would interrupt your WebMail service
► Applies To
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Suddenlink will periodically empty your deleted items folders in WebMail.
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.This automated function is being implemented to help you maintain proper email storage space
