TECHNICAL SUPPORT
Information: Newgroups Frequently Asked Questions
► Summary:
This article provides answers to the most frequently asked questions about Suddenlink High Speed
Internet Newsgroups.
► Frequently Asked Questions
What is Newsgroup service?
Newsgroup service is one feature of the Suddenlink High Speed Internet service. Newsgroups are
cyberspace versions of community bulletin boards. Users can post messages and upload files on these
bulletin boards and read messages or download files that others have posted. Each newsgroup on the
Internet has a designated, primary topic, so you can find groups that discuss topics in which you're
interested, read what people all over the world have to say about these topics, state your own opinion,
ask questions and get advice.
How do I set up Suddenlink Newsgroup service?
You may join as many Newsgroups as desired. To become a member of a newsgroup you must
"subscribe" to that group.
How long does Suddenlink retain Newsgroup articles?
Retention time for binary newsgroups is at least 30 days. Text groups is even longer retention.
How fast is Suddenlink Newsgroup service?
Each Newsgroup user can utilize up to four connections to the server, and transfer speeds for each
connection have been increased from up to 384 Kbps each to up to 512 Kbps each
How does a limiting Newsgroup speed benefit Suddenlink High Speed Internet subscribers?
Limited access speeds curb excessive use by a very small set of news users, making more bandwidth
available to improve the online experience of all other subscribers.
Is Suddenlink doing anything to further improve its Newsgroup offering?
We are aware that there is room for improvement with our current Newsgroup / Usenet service.
Suddenlink remains committed to offering a good Newsgroup service at no charge to our customers,
and we are working on solutions to improve the quality of that service.
What happens when I connect to the service for the first time?
A standard Outlook Express error message displays. Once Outlook Express is reconfigured to the correct
address, customers will be able to download all headers / articles. "Message has not been downloaded"
displays.
How many connections are allowed?
A user will be limited to a maximum of four (4) simultaneous connections of 512 Kbps.
Previously I was able to use more then one newsgroup server for a total of eight or twelve
connections to each server.
It has always been our policy to support four (4) connections to our newsgroup service and supporting
more was never an official part of the service offering.
► Applies To
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Configure mail and Newsgroups for PC and Mac.
