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TECHNICAL SUPPORT

Information: Securing Your Wireless Network

► Summary:

This article provides information on how to secure your wireless network.

► Content

To improve the security of your home network Suddenlink recommends that you activate the security

features of your wireless (WiFi) network by enabling encryption on your wireless router or gateway.

Enabling online security is an easy process that takes only a few minutes and protects both you and

Suddenlink from potential abuse.

Since all routers and gateways are different, the steps required to secure your network will vary. Below

you will find some links to common manufacturer's support pages where you can learn to configure and

secure your router or gateway. If the manufacturer of your router or gateway is not listed, please refer

to the user's guide of your router or gateway or contact the manufacturer directly.

Manufacture

Phone Number

Support Website

ActionTec

1-888-436-0657

http://www.actiontec.com/support/index.php

Belkin

1-800-223-5546

http://www.belkin.com/support/

D-Link

1-877-453-5465

http://support.dlink.com/default.asp?orig=1

CompUSA

1-877-777-8324

http://www.compusa.com/support/default.asp

Hawking

1-800-756-7832

http://www.hawkingtech.com/support/

Linksys

1-800-326-7114

http://www.linksys.com

Motorola

1-877-466-8646

http://broadband.motorola.com

Netgear

1-888-638-4327

http://kbserver.netgear.com/main.asp

SMC

1-800-762-4968

http://www.smc.com/

Sony

1-888-476-6972

http://esupport.sony.com/

Trendware

1-310-626-6252

http://www.trendnet.com/support/

ViewSonic

1-800-688-6688

http://www.viewsonic.com/support/

Zoom

1-561-241-3216

http://www.zoom.com/techsupport/index.html

ZyXel

1-800-255-4101

http://www.zyxel.com

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► Frequently Asked Questions

Q. Why should I activate the security features of my WiFi network?

A. To avoid

Unauthorized users accessing your network and downloading illegal materials that could be

traced back to your address.

Unauthorized users accessing your files and personal information, such as credit card numbers,

bank account information and passwords.

Unauthorized users accessing your network and using it to send out spam or releasing viruses.

Jeopardizing the quality of your service by reserving the Suddenlink network and bandwidth for

you and your neighbors who are paying to support our services.

Q. What will happen if I do not enable security?

A. You will remain at risk for attacks and potential abuse. Per Suddenlink's Acceptable Use Policy,

Suddenlink Communications requires that all customers with a WiFi network enable security. It's an

easy process that takes only a few minutes, and protects both you and Suddenlink from potential abuse

Q. What if my router or gateway is not listed above?

A. The links provided are to common manufacturer's support pages. If the manufacturer of your router

or gateway is not listed, please refer to the user's guide of your router or gateway or contact the

manufacturer directly.

► Applies To

Online Safety

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