TECHNICAL SUPPORT
Information: Suddenlink High Speed Internet Frequently Asked Questions
► Summary:
This article provides answers to frequently asked questions about Suddenlink High Speed Internet
► Content
·
·
·
·
► Frequently Asked Questions
► Getting Started
1) This is my first time using High Speed Internet. Where can I get help with getting started?
A. For information on making changes to service, getting help with CHSI, setting up a
2) How do I set up my high speed Internet service?
A. When a computer is connected to CHSI the first time, it will need to be configured to
connect to the Suddenlink network. The Suddenlink High Speed Internet software CD
should configure the TCP/IP settings automatically. However, in some cases, these
settings may need to be configured manually. For more information, refer to the
article: How to: Configure a Computer for Suddenlink High Speed Internet Service.
3) How do I set up my email service?
A. There are several ways to access Suddenlink.net Email. For a list of resources that will
help set up email service, refer to the article; Information: Resources for Setting Up
Email Client.
4) How do I add an additional email address?
A. The Suddenlink.net Email service allows up to seven email address. To learn how to
add an email address, refer to the article: How to: Create an Additional Suddenlink
Email Address.
5) Can I get my email when I travel?
A. Yes. A Suddenlink.net Email account can be accessed through WebMail while away from
home; access to a CHSI account is not required to use WebMail. For information on how
to access WebMail, refer to the article: How to: Access Webmail.
6) Where can I find information about controlling spam?
A. For information and resources that will help control or prevent spam please refer to
our Support Page.
7) Can I connect an additional computer to the Suddenlink High Speed Internet?
A. Yes. Several computers can be networked together to share CHSI. For information on
networking computers, refer to the article: Information: Home Networking Frequently
Asked Questions.
8) Can I purchase a cable modem from another party?
A. Yes. A modem purchased from someone other than Suddenlink can be used, but must
be supported by CHSI. For a list of approved modems, refer to the article: Information:
Suddenlink Compatible Cable Modems.
► Troubleshooting Connectivity
9) Where can I find information about common technical concerns?
A. For information on installing Internet Explorer, resetting a homepage, and protecting
data from viruses and other hazards, refer to the article: Troubleshooting: Common
Technical Problems.
10) How do I troubleshoot a cable modem?
A. Information on troubleshooting specific cable modems can be found by searching the
knowledge base for the modem model number. In addition, the hardware manufacturer
can be contacted for assistance.
11) How do I install a USB cable modem on my computer?
A. For directions on how to install a cable modem on a computer using USB, refer to the
article: How to: Connect a Cable Modem Using USB.
12) How do I install an Ethernet cable modem on my computer?
A. For directions on how to install a cable modem on a computer using Ethernet, refer to
the article: How to: Connect a Cable Modem Using Ethernet.
13) What can I do if I cannot establish an Internet connection?
A. For troubleshooting help with CHSI connection, review the following FAQs:
How do I troubleshoot a cable modem?
How do I install a USB cable modem on my computer?
How do I install an Ethernet cable modem on my computer?
What can I do if I think my network interface card (NIC) is not working?
How do I troubleshoot slow speeds?
14) What can I do if I think my network interface card (NIC) is not working?
A. You can verify whether the NIC is working through the operating system. Refer to the
article below that matches your operating system:
·
How to: Verify the Ethernet Network Interface Card (NIC) in Windows
Millennium Edition
·
How to: Verify Network Interface Card (NIC) Drivers in Windows XP
·
How to: Verify the Ethernet Network Interface Card (NIC) in Windows 2000
·
How to: Verify That the Ethernet Network Interface Card (NIC) Drivers Are
Installed Properly in Windows XP
15) How do I troubleshoot slow speeds?
A. A ping test can help determine the cause of a slow Internet connection. For
information on performing a ping test, refer to the article: Troubleshooting: Slow
Internet Connection Speeds.
► Troubleshooting Performance
16) Why is my computer running connection slowly?
A. A high speed Internet connection allows access to a wide variety of content that can be
very demanding on a personal computer. There are many reasons why a computer may
be running slowly and it may need to be repaired, upgraded, or replaced. For more
information, refer to the article: Troubleshooting: Slow Internet Connection Speeds
17) How do I perform routine personal computer maintenance?
A. The Windows operating system includes a few utilities for maintaining a computer.
Using these utilities can help improve the performance of a computer.
► Resources
18) Where can I find information on using Suddenlink High Speed Internet that goes beyond the
basics?
A. For more detailed information on modems, browsers, email, and TCP/IP, refer to the
article: Information: Advanced Users Guide.
19) Where can I download the Suddenlink user guides?
A. For information on the Suddenlink User Guides, refer to the article: Information:
Suddenlink High Speed Internet Users guide.
20) Where can I find a glossary of Internet terms?
A. For definitions of many of the terms used in discussing Internet connectivity, refer to
the article: Information: Glossary of Internet Terminology.
21) Where can I find information on Customer Support options?
A. Customer Support for your local site may be found by selecting the appropriate
location on the Customer Support map.
► Applies To
·
High Speed Internet
► Return to Top
