TECHNICAL SUPPORT
Information: WebMail FAQs
► Summary:
This article provides answers to frequently asked questions about the new enhancements to Suddenlink
High Speed Internet WebMail.
► Content
WebMail is a feature from Suddenlink High Speed Internet that lets you access your email from where
ever you are, on any computer with Internet connectivity and a standard web browser. Suddenlink High
Speed Internet offers many features with WebMail. Some of the features are:
·
Up to 10 email accounts per customer
2.5 GB of storage to distribute among your accounts
·
Report and manage spam
·
Create address groups
·
Expanded search tools
·
Email signatures
·
Import external email
·
Block unwanted addresses and domains
·
Auto-forward messages
For information on all these features of WebMail please visit Suddenlink Webmail to learn more.
► Frequently Asked Questions
1) How do I use WebMail?
A. Visit http://www.Suddenlink.net. You then sign in using your Username and Password. Your Username is the first
part of your Suddenlink High Speed Internet Email address. If your email address is johndoe@Suddenlink.net
then your Username would be johndoe.
2) How do I find out what my WebMail password is?
A. WebMail uses the same password as your Suddenlink High Speed Internet Email address. If you do not
remember your password please call your local Suddenlink High Speed Internet office. The number is located on
your Suddenlink High Speed Internet monthly statement.
3) How much can I store in my email box?
A. You can store up to a maximum of 2.5 GB worth of messages among your up to 10 email addresses. Storage space allocated to each account can be managed from the Primary email account.
4) Do I need to sign up for these new features?
A. No, all Suddenlink email accounts were automatically upgraded so that all of our high-speed Internet customers
can immediately benefit from the changes.
5) Why should I use a Suddenlink email account?
A. It's free, and full of useful features and functions. And, if you use your Suddenlink email account, you can be sure
that you have the inside scoop on what Suddenlink has to offer. Suddenlink occasionally sends email
announcements about changes, upgrades and other notifications to our customers with Suddenlink.net email
6)
What enhancements are included in this upgrade?
A.
· The ability to get more creative when composing emails, including changing fonts, colors and adding
pictures.
· Your emails can also be more accurate, with the new automatic spell check function.
· A number of new tools that help control spam, including the ability to:
o Report spam easily with the new SpamBlocker Reporting function. Simply click on a message or
messages in your inbox and click the "Spam" button to forward the messages Suddenlink's
SpamBlocker team review.
o
Customize your own spam filter by blocking or granting access to specific senders or domains.
Create a Personal "Block" list: Users may block messages from as many as 20 domain
names or individual email addresses. Incoming mail matching the personal block filter
will be deleted or filtered when received.
· There are also a number of new ways to better manage your email addresses, including:
o Creating email message groups from your address book, allowing the same message to be sent
to a group of people without inserting individual email addresses.
o
Importing addresses from other programs into WebMail, or exporting email address books for
inclusion in other programs.
o
Using expanded search tools to search your address book.
· Better email management tools are available. You can mark multiple messages as read, unread, flag as
spam or file them away with easy to use checkboxes next to each message.
· Cleaner print-outs are possible, because you can now select a "print view" of an email message with fewer
graphics.
· New Auto-Forward lets you set custom rules to forward messages to other mail accounts.
· A link to manage your passwords can now be found in WebMail.
· "Help" in WebMail is integrated directly with our Support site, so you have answers 24/7 to questions about
these new functions, and easy-to-use tutorials to get started.
7) What criteria does Suddenlink use to identify Spam?
A. Suddenlink's SpamBlocker uses all of the tools available today, including rule-based methods, heuristics and
black lists of known spammers to detect junk email. We can't disclose all of the methods used by Suddenlink
SpamBlocker because we don't want to educate Spammers on what methods they need to work around.
8) I still receive some Spam email. What should I do?
A. The new SpamBlocker reporting function makes it even easier to report spam. Simply select a message (or
messages) from the inbox and then click the "Spam" button on the menu to forward to the anti-spam center for review.
SpamBlocker team review. You can also find the Spam button while you're reading individual messages.
attached.
► Applies To
·
WebMail
