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Call Trace

How Call Trace works:

When you receive a harassing call, you can dial a simple code to trace the source of that

call for the telephone company.

Available on a per-use basis.

Nominal per- use charges apply

How to use:

When you get a nuisance call

Press and quickly release the "switchhook."

Listen for a special dial tone.

If you have already hung up the handset

just lift the handset again and listen for a normal dial tone.

Press *57. (On a rotary phone, dial 1157.)

Listen for a confirmation announcement that the last call has been traced.

Hang up the handset.

The number you traced will be recorded by Suddenlink personnel. If you decide to

follow-up on the matter, you must contact a law enforcement agency and we will provide

that number directly to them. We cannot provide the traced number directly to the

Suddenlink Digital Telephone customer.

Note:

The "switchhook" is the button the handset pushes down when you hang up the phone.

Some telephones have a Link or Flash key you can press instead.

Customer Originated Trace must be used immediately after you hang up on the call you

want traced. If you get another call, or hear a Call Waiting tone first, you will trace the

wrong call.

In some areas, after you press *57, you'll hear an announcement that the call can be

traced. Just follow the voice instructions to dial an additional code, and the call will be

traced