TECHNICAL SUPPORT
Troubleshooting: Home Networking Troubleshooting Information
► Summary:
This article discusses basic home networking troubleshooting in question-and-answer format. Provides a
link to manufacturer's information.
► Solution
For more information on your Home Networking equipment, please visit the manufacturers' pages
below.
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► Common Technical Questions
I cannot get connected to the Internet with the router, what do I do?
Make sure you have the cables connected correctly. Be sure the modem is disconnected from your
computer and connected into the WAN port of your Router. The modem cannot be connected to any
other port on the Router except the WAN port. Be sure to use the same cable that connected your
modem to your computer when connecting the modem to the router. If you are running a firewall
software program, temporarily disable it during the Router's setup.
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Wired connections to the Router. If the computer is wired into the Router, be sure it is
connected from the computer's Ethernet port to one of the numbered ports on the router
(1,2,3, or 4). Use a standard Ethernet cable (straight-through not cross-over cable).
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Wireless connections to the Router. If the computer is using a Wireless card to communicate
with the Router, be sure the card is fully inserted or plugged into your computer and that the
card's software (drivers) are installed. A successful installation will show the following green
television-like icon in your system tray.
If I still don't have an Internet connection, how do I sync everything up?
If you still do not have an Internet connection do a simple power cycle of the modem and the router.
Do the power cycle in the following order: Power down computer, power down router, power down
modem. Wait 30 seconds. Then power up modem and wait 30 seconds. Then power up the router.
Power up the computer. Check for an Internet connection.
Web browser settings: Is my web browser set up correctly?
If you still do not have an Internet connection on one or more of the computers, do the following.
1. Go to Start, Settings, Control Panel, Internet Options, Connections, and the LAN Settings
button.
2. Clear all checked settings in this window. Then, open your browser and select the Tools menu.
Under Internet Options click on the Connection tab and make sure that "Never dial a
connection" is selected.
The software (drivers) for my network card will not install, what shall I do?
When installing the Wireless USB adapter (WUSB11), do not plug the adapter into your computer until
you have inserted the installation CD and clicked the "Install" tab to go through the installation process.
After the software (drivers) have been installed, plug the adapter into your USB slot on your computer
to complete the setup.
How do I increase the distance of my Wireless Network?
Range is fully dependent on environment. Placement of the Wireless Router or Access Point as high as
possible, as close to the center of the home as possible, and adjusting the angles of the antennas are
all common solutions. Also, if you feel you are getting interference with the signal go to the router's
setup page and change the channel to 9 or 11 (it is on channel 6 by default).
► Applies To
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All browsers and operating systems
