Welcome to Suddenlink.
Allow us to introduce ourselves. We’re Suddenlink, your new cable company, taking over from your current provider. We look forward to serving you – and bringing you exciting enhancements in the weeks and months to come.
We are dedicated to making this a smooth transition. Current customers will need to register a Suddenlink online account to set up email and view online billing options, such as paperless billing or Auto Pay. Instructions on registering an online account, managing an account, email access, phone features, and Voicemail access are provided when you select the Quick Links.
Important Information: Action required
To access your email, you need to register your existing email address(es) with Suddenlink and/or create a new Suddenlink email address(es). Don’t worry, you will continue to receive email. Once registered, go to www.suddenlink.net to check your email.
If you are a POP or IMAP user, once you register, log in with your email address and change your server names to reflect your email domain. Click here for more information.
If you are a POP or IMAP user: Action needed on 9/21/11
Once you have registered your email address(es), log in with your email address and change your server names to reflect your email domain on 9/21/11.
- Incoming Mail (POP): pop.domain.com (pop.suddenlink.net, pop.npgcable.com, pop.stjoelive.com)
- Outgoing Mail (SMTP): smtp.domain.com (smtp.suddenlink.net, smtp.npgcable.com, smtp.stjoelive.com)
- Incoming Mail (IMAP): imap.domain.com (imap.suddenlink.net, imap.npgcable.com, imap.stjoelive.com)
Click here for step by step instructions on how to change your settings.
For more information about Suddenlink email, click here.
For your security, you may need to register with Suddenlink using your Suddenlink Account Number and Access Code found on your first bill and then log in to view some content on suddenlink.com.
Check Your Email
Go to www.suddenlink.net and log in with your Suddenlink username and password.If you are a POP or IMAP user, you need to update your settings. Click here for more information.
If you have not registered your email with Suddenlink, click here for step by step instructions. Don't worry, you will continue to receive email.
Questions? Call or click today!
877-861-9757 | suddenlink.comNot a customer?
Call 877-694-9474 or visit suddenlink.com today for more information.Business Services
Click here for more information.Quick Links
Please click on the links below for more information.To access your email, billing statements, account information, sign up for paperless bills, customize your home page, and watch TV online with Suddenlink2GO™, you must first register your account online at www.suddenlink.net. All of the information you will need to register can be found right on your Suddenlink bill. For more information and step by step instructions on how to register your account, click here.
Setting up your email with Suddenlink is easy! After you register your account online, you are ready to set up your email. You can register your existing email address and/or create a new Suddenlink email address. With 2GB of storage and 10 email accounts, you can send, receive and store large files. Also, with webmail, you can access your email from anywhere. Important changes will be made for POP and IMAP users. For more information on these changes and step by step instructions on how to set up your email, click here.
Important Information: Action required by 9/20/11
To continue receiving email without disruption, you will need to register your existing email address(es) and/or create a new Suddenlink email address(es) before 9/20/11. If you choose to not register an email address, you will lose access on 9/21/11.
If you use IMAP or POP functionality, on 9/21/11 you will need to log in with your email address and change your server names to reflect your email domain:
- Incoming Mail (POP): pop.domain.com (pop.suddenlink.net, pop.npgcable.com, pop.stjoelive.com)
- Outgoing Mail (SMTP): smtp.domain.com (smtp.suddenlink.net, smtp.npgcable.com, smtp.stjoelive.com)
- Incoming Mail (IMAP): imap.domain.com (imap.suddenlink.net, imap.npgcable.com, imap.stjoelive.com)
Click here for step by step instructions on how to change your settings.
You will need to register for an online account with Suddenlink and log in to view.
When you register your Suddenlink account online at www.suddenlink.net, you can review your billing options. If you click on "Billing Options" you will be able to view your account summary. With this feature you may view your statement, pay your bill online, authorize automatic monthly payments, or sign up for paperless billing. Each month you will receive a statement. If you wish to go paperless you must select the “Paperless Option” in your account summary. For more information on this process and your billing options, click here.
You will need to register for an online account with Suddenlink and log in to view.
After you register for a Suddenlink account online you can set up your email, view online billing options, sign up for McAfee Security Suite, and add Webspace. For more information and step by step instructions on how to register your account, click here.
- Email Setup: You can register your existing email address and/or create a new Suddenlink email address. With 2GB of storage and 10 email accounts, you can send, receive and store large files. And with webmail, you can access your email from anywhere. Click here for step by step instructions.
- Billing Options: With this feature you may view your statement, pay your bill online, authorize automatic monthly payments, or sign up for paperless billing. Each month you will receive a statement. If you wish to go paperless you must select the "Paperless Option" in your account summary. For more information on this process and your billing options, click here.
- McAfee Security Suite: Suddenlink is proud to partner with McAfee®, a trusted and advanced web security provider, to offer an additional level of protection when you're online. We also have parental controls to help keep your young ones out of trouble. The best part, McAfee protection is free with qualifying Internet subscriptions. Complete product details here.
- Webspace: For current users, you will need to register your webspace with Suddenlink to be able to update your site. Once registered, you can log in to your account and manage your webspace by selecting either your current URL or changing to a Suddenlink URL. Suddenlink URLs offers webspace up to 250MB. For instructions on how to set up webspace, click here.
You will need to register for an online account with Suddenlink and log in to view.
Suddenlink offers a variety of channels providing something for everyone. Our Digital channels will keep you entertained for hours, and we offer the most popular High-Definition channels for free. With our On Demand service, you have the freedom to access programming when you want, so there is no need to wait around for something to pique your interest. Point your remote, click and enjoy instant entertainment.
Click here to see your channel line-up.
Click here to see what's on TV.
Do you have questions about your new account with Suddenlink? You may want to know more about Suddenlink, the services we provide, and how the change is going to affect you. Check out our list of frequently asked questions. Click here for more information.
Suddenlink is here for any assistance you may need. You can contact us for support.
Phone: 1-888-822-5151.
E-mail: customer.service@suddenlink.net
For Self Help: help.suddenlink.com
Local Office Locations (click here)
In order to login to your account, you must first register at www.suddenlink.net. When you register for a Suddenlink account online you can access your email, billing statements, account information, sign up for paperless bills, customize your home page with local news and weather, and watch TV online with Suddenlink2GO™. You will need your new Suddenlink account number and access code to begin the process. Both can be found on your Suddenlink bill. All of the information you will need to register can be found right on your Suddenlink bill. For more information and step by step instructions on how to register your account, click here.
You will need to register for an online account with Suddenlink and log in to view.
Suddenlink offers a variety of products and services that include television, High-Speed Internet and digital phone. Go to Suddenlink.com and check it out.
Advanced Digital TV
Suddenlink offers digital TV combined with HDTV, DVR, and VOD providing you with the best entertainment.
Learn More
High-Speed Internet
Suddenlink High-Speed Internet guarantees faster Internet service than DSL. With the option to choose from several speeds and prices, so you can pick a plan that fits your lifestyle and budget.
Learn More
Digital Phone
With Suddenlink Digital Phone, get unlimited local and long-distance calling for one low rate, plus all the phone features you’ve come to know and love, including call waiting and caller ID. Suddenlink also adds the convenience of keeping your current phone and phone number.
Learn More
Suddenlink is here for any assistance you may need. You can contact us for support.
Phone: 1-888-822-5151.
E-mail: customer.service@suddenlink.net
For Self Help: help.suddenlink.com
Local Office Locations (click here)
Some of the features and instructions have changed with your new Digital Phone from Suddenlink. For more information and instructions on features including: call forwarding, anonymous call rejection, call return, three-way calling, call waiting, and caller ID, click here.
Suddenlink is pleased to offer Voicemail as an option for your Digital Phone service. The first time you access your new Suddenlink Voicemail box, you will be able to enter a default PIN (123456) and have the option to change your personal settings. We provide step by step instructions on how to set up your new Voicemail and personal greeting, save, replay, and delete messages, how to retrieve your voicemail from your home phone or another phone, and retrieve old voicemails. For more information, click here for MO customers and here for AZ or CA customers.
You've got big goals - we've got big solutions. You can rely on Suddenlink Business for all your communication needs, and we stand behind your business with professional service 24/7. Get the advantage you need to elevate your success. Call our new Business Services Toll Free Number 1-800-490-9604 today for more information or click here to visit our website. Don’t forget to ask about Unlimited Long Distance. Priority installation is now available.
We value your business and we are dedicated to making this a smooth transition. Some of the features and instructions have changed with your new Digital Phone from Suddenlink. For more information and instructions on features including: call forwarding, anonymous call rejection, call return , three-way calling, call waiting, and caller ID, click here.
Suddenlink is pleased to offer Voicemail as an option for your Digital Phone service. The first time you access your new Suddenlink Voicemail box, you will be able to enter a default PIN (123456) and have the option to change your personal settings. We provide step by step instructions on how to set up your new Voicemail and personal greeting, save, replay, and delete messages, how to retrieve your voicemail from your home phone or another phone, and retrieve old voicemails. For more information, click here for MO customers and here for AZ and CA customers.
As of 9/21/11, current NPG webspace customers can no longer modify their websites through their current FTP. The websites will still be active for everyone to view for now, but the website owners will not be able to make any changes.
In order to continue to access and modify your websites, you will need to sign up for a suddenlink.net online account and register for a new Suddenlink Webspace account with Suddenlink.
1. Sign up for a suddenlink.net online account or access existing Suddenlink.net account
2. Select "Sign Up Now" for Webspace in My Account
3. If you wish to upload information from your current site:
- Before 9/21/11, log into your current FTP, download the desired information, and follow the normal upload instructions at http://pages.suddenlink.net/webspaceinfo/
- After 9/21/11, you will no longer be able to access your files through your current FTP. You must call 877-861-9757 to receive a PIN to access the FTP. Then log into your current FTP with the provided PIN, download the desired information, and follow the normal upload instructions at http://pages.suddenlink.net/webspaceinfo/
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