Public Safety Power Shutoffs (PSPS)

At Suddenlink, we work hard every day to support our customers, employees, and communities. It’s why we take the hard-to-predict challenges of fire season and Public Safety Power Shutoffs (PSPS) very seriously.

Fire season is known for high, gusty winds, dry conditions, and heightened fire risk. When these conditions are forecasted, electricity providers pre-emptively turn off power to protect the public.

During a PSPS, the power is turned off to help prevent the spread of wildfires and keep communities safe. In many areas of California, Public Safety Power Shutoffs (PSPS) are anticipated during fire season.

Service Interruptions

Suddenlink Service may be interrupted or stop working during a PSPS when:

  • The commercial power source to your home or business has been turned off
  • The commercial power source to the part of our network that delivers service to your home or business has been turned off

 

Prepare for a PSPS Event

Power can be turned off for several days during a PSPS event. Prepare in advance with these tips and resources:

 

California Emergency Resources

Governor's Office of Emergency Services

California Utilities Emergency Association

California OES Wireless Emergency Alerts

California Public Safety Communications

Federal Disaster Assistance

 

FAQs

How do I know if a Public Safety Power Shutoff (PSPS) event will impact me?
Please visit your local utility provider website and sign up for notifications there to stay informed when a PSPS event may occur in your area.

 

How far in advance will I be notified that my Suddenlink services may be affected?
Once Suddenlink learns about a PSPS event and the specific area(s) that will be impacted, we will notify affected customers who signed up to receive notifications of a possible service disruption.

 

How long should I expect to be without Suddenlink service?
While we cannot forecast a specific timeframe, the public safety power shutoffs initiated by the power companies can range from several hours to several days, depending on when commercial power is fully restored to the part of Suddenlink’s network that provides your services. Once power is restored to the network, we will restore service as soon as it is safe to do so.

 

I have power, but my Suddenlink services aren’t working. Why don't I have Suddenlink services?
It's possible that you may have power in your home or business but the network serving your neighborhood may be damaged or without power, preventing your services from working. Or, restoring your service may require repairs (such as damage caused from downed trees and fiber cuts during a wildfire), even down to the connection between your home or business and the nearest utility pole.

 

Once the power is restored in my home or business, how can I get my service back up and running?
If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment by unplugging it from its power source, waiting 30 seconds, and plugging it back in.

 

 

 

 

 

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