Accessible Products & Service Options
Vision Solutions
Select from tools like Guide Narration, Interactive Voice Payments, and more.
Hearing Solutions
Set up Closed Captioning TV, Voice Guidance, Visual Voicemail, Caller ID on TV, and more.
Optimum Mobile
Optimum Mobile devices and features that make communicating with friends and family even better.
Suddenlink Stores
We're committed to physical accessibility for our stores, which are service animal-friendly.
Accessibility Options
Suddenlink offers many accessibility solutions to our customers including closed captioning and voice commands. Our TV, phone and internet services offer features that can be customized based on your personal preferences.
Vision Solutions
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Altice Amplify
Use Altice Amplify and your voice to change channels, find movies and TV shows, control Altice One and more.
Get commands to use to control your TV -
Apple TV
Turn on the VoiceOver feature available on Apple TV for easier screen reading.
Visit Apple TV Support for more info -
Guide Narration
Voice Guidance "speaks" what's on the screen and includes details such as program descriptions and navigational instructions to help our Altice One customers navigate their TV options and decide what to watch.
Learn more about Voice Guidance -
Suddenlink Stream
Use your voice to search for your favorite shows, launch apps, play, pause and more.
Get Google Assistant Info -
Paying your bill
View and pay your bill online with zoom in/out capabilities, using our mobile app, by phone, in person, or by mail.
Learn more
Hearing Solutions
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Closed Captioning (CC)
Display closed captioning on Suddenlink TV, Suddenlink.net, and any HD cable boxes.
Use the closed captioning feature on your TV for standard definition cable boxes.
Get Closed Captioning Info -
TTY & TRS
Suddenlink Voice service is compatible with teletype devices for the hearing impaired. Place calls through the local Telecommunications Relay Service (TRS) by dialing 711 from your Suddenlink Voice home phone.
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Caller ID on TV
See the name and phone number for all incoming calls to your home phone right on your TV screen.
Get Caller ID on Suddenlink TV info -
Visual Voicemail
Get your messages on your computer or receive an email whenever you have a new voicemail message.
Get Voicemail info -
User Guides
Step by step instructions on how to connect, setup and use your TV, Internet and Phone services and features.
User Guides
Optimum Mobile
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Optimum Mobile
Hearing aid compatible handsets and screen reader compatible applications are just a few options available.
For more details, visit Optimum Mobile Accessibility.
Suddenlink Stores
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Wheelchair Access
Suddenlink Stores are wheelchair accessible.
Find a Suddenlink Store -
Service Animals
Suddenlink Stores welcome service animals.
Find a Suddenlink Store
Customer Care
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Virtual Assistant/Live Chat
Our Message Us assistant is compatible with screen readers and screen magnifiers.
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Contact Us
For additional assistance with managing your account or using any of the features offered with our products and services, please call 1-844-551-5862.
Concerns or complaints can be shared with our customer care team:
Phone: 1-844-551-5862
Mail to:
Suddenlink
1111 Stewart Avenue
Bethpage, NY 11714