B2C Rate Action FAQs

 

What is the Broadcast Basic Surcharge?

The Broadcast Basic Surcharge is related to the incremental costs charged by the programmers for the rights to distribute the broadcast TV networks included in your TV package like ABC, CBS, Fox and NBC.

This fee applies to all customers with TV Service through Suddenlink, as these channels are included in all packages.

What is the Sports Programming Surcharge?

The Sports Programming Surcharge is related to the incremental costs charged by the programmers for the rights to distribute the sports programming included in many of our TV packages.

This fee applies to all customers receiving any package above Local Broadcast, as all the TV packages include several sports networks.

What is the Network Enhancement Fee?

The Network Enhancement Fee is related to the continued investment and enhancements we make to our network and infrastructure to ensure we deliver the best technology, experiences, and services to our customers.

This fee applies to all Internet customers, with the exception of Altice Advantage Internet customers.

What is the Promotion Credit?

When our rates changed in early 2020, we applied a credit to many customers’ bills to help minimize the impact of the rate increases for their products and services. This “Promotion Credit” can change at any time unless otherwise noted on your bill.

How can I know about changes to my bill or packages?

On the second page of your bill, there is a “Suddenlink Updates” section. We regularly update this section with important notices about your account, packages, and pricing.

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