WE'RE COMMITTED
TO KEEPING YOU CONNECTED

WE'RE HERE FOR YOU

At Altice USA, which operates Suddenlink, our number one priority is keeping our communities connected all the time, including during the COVID-19/Coronavirus pandemic.

Our network plays a critical role in this, and you can rest assured that we are ready to support the increasing demands the current environment will cause. Whether it's staying in touch with loved ones, working from home, taking classes online or simply watching a movie with your family, you can count on us through it all.

KEEPING YOU
SAFE & SUPPORTED

KEEPING YOU
SAFE & SUPPORTED

The health and safety of our customers and employees remains our top priority. We’re closely monitoring updates from the Center for Disease Control (CDC) regarding the COVID-19 situation. We're also continuing to receive guidance from government agencies and public health officials to ensure the most up-to-date information and protocols are in place. We have temporarily closed many Suddenlink store locations, and for those that remain open, we have reduced their hours of operation. Please check here before heading to a store.
Our technicians follow all CDC and OSHA guidelines and we’ve put in place other strict safety measures to keep you safe including:

  • Practicing social distancing by staying at least 6 feet away during any interaction
  • Wearing facial covering and gloves
  • Washing hands or using sanitizer before and after every visit

To help protect everyone’s wellbeing, if you have a scheduled service appointment, and you or someone within your household is showing signs of illness, including fever or flu-like symptoms, we ask that you please contact us to reschedule.
Your safety and well-being is always our priority, and we want ensure you can still interact with us in a safe manner. For your convenience, we have digital solutions available to help you manage your account and receive customer support.

Here are a few links to help get you to the right place:
WiFi and Connectivity Help
General Account Management
Online Support
Altice Mobile Service and/or Support
EZ Pay, Paperless Billing and To Make a Payment
Upgrade Service
Equipment Returns

CONNECTING
OUR COMMUNITIES

We have signed the "Keep Americans Connected Pledge" established by the Federal Communications Commission, which will help alleviate some of the stress our residential and business customers might be facing during this time. If you are a customer that has faced challenges due to the COVID-19 and need assistance, click here

Additionally, we're proud to have launched several programs to help ensure people stay connected to the internet and news during this unprecedented time.
In order to help students stay connected, we are offering Altice Advantage broadband free until the end of the 2019-2020 school year to any new household in our service area with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access. Click here for additional information about Altice Advantage Internet.

KEEPING MOBILE
CUSTOMERS CONNECTED

Altice Mobile plays a critical role in keeping you connected, and you can rest assured that we are ready to support the increasing demands the current environment will cause. Whether it’s video-chatting with loved ones, working from home, or reaching out to family across the globe, you can count on us through it all.

Often, cellular signals can be weaker indoors, so we suggest making sure your phone is connected to WiFi. This will deliver faster speeds and provide a more reliable connection for uninterrupted service while inside. Additionally, enabling WiFi calling will help improve call quality and reliability when talking and texting from indoor locations. To help ensure you have the best connection in your home, make sure:

ENTERTAINING
OUR CUSTOMERS

We're committed to keeping you entertained, always. With everyone at home, we want to make sure you have enough to stay entertained. So, now through 5/31/20 we're giving you free previews of select networks, with live and On Demand content for everyone in your family.†
This weekend, enjoy a free preview of HBO® and Cinemax® including live and On Demand content. Experience can’t miss shows and hit movies from 5/14/20 through 5/17/20. For channel numbers, visit suddenlink.com/tvlineup and start watching.
Enjoy original movies, series and fan-favorite Hallmark Hall of Fame titles on Hallmark Channel, Hallmark Movies & Mysteries and Hallmark Drama.
Enjoy quality family entertainment on Discovery Family – home of great kids shows, games and videos – and tons of content to keep your kids entertained on Disney Junior, Disney XD, Nick Jr. and Universal Kids.

Plus, discover new recipes and tons of things to do at home on the Cooking Channel & DIY Network.
Passionate about science, tech, space and more? Science Channel has all the content you need. Plus, don't forget that Suddenlink Online customers get complimentary access to CuriosityStream's library of thousands of documentaries and series. To register, click here

PRIMING YOUR
SERVICES

With more family members at home sharing the internet and TV, there might be a need for increased speed or even more entertainment options. Within the safety of your own home, it’s easy to upgrade your services.
Learn more
Have more users on your home network? Suddenlink offers Internet speeds up to 1 Gig in select areas – so you can get the speed you need to stay seamlessly connected.
Looking for even more channels to keep you entertained? Suddenlink offers popular premium channels including HBO, Showtime, Starz and more.

Watch Westworld on HBO®
Straight from the theater to your screen. We’re bringing you the newest movies, so you can enjoy box office hits right from the comfort of your couch. To see the latest movies available, click here
Thank you for your continued trust as we manage through this time together.
To learn more about Altice USA’s response to COVID-19, visit www.alticeusa.com
Disclaimer
Start Shopping
Find Web Exclusive Offers

Free installation specials when you order online.

Find special offers in your area

Already a Suddenlink customer?

Sign in to add enhanced services to your account now.