An update on
Hurricane Laura
Service restoration progress
For the most up to date information on your service restoration, please sign up to receive service alerts via text or voice message by going to My Account. Once you’re set up, we'll notify you when your Suddenlink service is restored.
Restoration roadmap after a storm or other outage event
Assess transport lines
Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. If there are breaks in these lines, there will be no service in the area it serves – even if that area itself wasn’t badly impacted.
Service head-ends
Head-ends are buildings that house our equipment and servers critical to delivering service to a specific area. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network.
Partner with power companies
Our lines, which hang on power poles, require power supplies to be active. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles.
Prioritize restoration
Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, fire departments, and more.
Bring everyone back online
If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process.
Assess transport lines
Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. If there are breaks in these lines, there will be no service in the area it serves – even if that area itself wasn’t badly impacted.
Service head-ends
Head-ends are buildings that house our equipment and servers critical to delivering service to a specific area. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network.
Partner with power companies
Our lines, which hang on power poles, require power supplies to be active. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles.
Prioritize restoration
Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, fire departments, and more.
Bring everyone back online
If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process.
Credits and Billing
During this time, all collections activity for the impacted areas are also suspended.
For our customers whose services were still not restored as of 10/16/20, we've temporarily suspended AutoPay. It will be reinstated once your service is restored and any credits applied.
Staying connected
In the coming weeks, we will continue to add new locations for additional WiFi access. If you are a business who would like to open your WiFi to the community, please let us know.
List of current WiFi locations
City | Install Location | Additional Notes |
---|---|---|
Alexandria | 2220 Memorial Dr. | Corner of Masonic & Memorial Dr. - Old Sears parking area |
DeRidder | 1501 N Pine St. | Suddenlink Office |
1010 E First St | Beauregard Electric | |
Lake Charles | 1538 E. Prien Lake Rd | Suddenlink Retail Store - Trailer |
2850 Henderson Bayou | At Prien Lake Park | |
4233 Weaver Rd | At A.M. Barbe High School parking area on Weaver Rd - Gate is locked | |
2750 Country Club Rd | Albertsons parking area | |
3741 - 3755 Nelson Rd. | Prien Lake Elementary | |
3538 Ernest | College Oaks Elementary School | |
4135 Common | Big Brother Big Sisters | |
3479 Nelson | Crust Pizza in the Lumpkin Plaza | |
2649 3rd Ave | Warren United Methodist Church | |
216 Albert St | LC Ward 3 Pryce/Miller Rec Center | |
411 Pujo St. | Carnegie Memorial Library | |
1401 Moeling St. | St Mary Missionary Baptist Church | |
2021 Country Club Rd | Kroger parking area | |
2022 Country Club Rd | Kroger Parking Area - Trailer | |
1500 Country Club Rd | St Luke's UMC | |
816 Kirkman St | First United Methodist Church | |
1638 Ryan St | Living Word Christian Center | |
3008 Enterprise Blvd | Mount Olive Baptist Church | |
3501 Patrick St | University UMC Church | |
2401 4th Ave. | Huber Park off Fourth Ave | |
1701 11th St. | St Mary Missionary Baptist Church | |
1320 N Simmons St | Epps Memorial Library | |
2320 Elaine St. | First Community Baptist Church | |
3716 Ryan St. | Rikenjacks Brewing Company | |
3626 Common St. | Emmanuel Baptist Church - Parking area off Scarlett | |
1216 Fournet St. | The Church at Lake Charles | |
300 N Blake St | Mount Calvary Baptist Church | |
3736 W Prien Lake Rd | Prien Lake Park - Parking at Boat ramp entrance | |
2424 3rd Street | Calcasieu Parish Business & Career Center | |
406 W McNeese St. | Gill Bright Animal Hospital | |
4000 Briarfield Ln | WH Buddy Prejean Memorial Park | |
3226 Kirkman | Calcasieu Parish Health Department | |
2808 Hillcrest Dr | Bellard Recreation Center | |
830 Hodges St | First Baptist Church | |
4017 Hodges St | Softball Fields at McNeese | |
501 E Sale Rd | Wesley Foundation Parking Area on Sale Rd | |
4060 Ryan St | Albertsons parking area off Sale Rd | |
2001 Moeling St | Allen P. August Multi-Purpose Center | |
Natchitoches | 321 Texas St | Suddenlink Office |
Leesville | 508 S 5th St | City Hall |
100 E Fertitta Blvd Suite C | Suddenlink Retail Store | |
Pineville | 2450 Hwy 28 East | At Kees Park |
3250 Donahue Ferry Rd. | Suddenlink Office | |
Ruston | 1001 Cooktown Rd. | Suddenlink Office |
Sulphur | 1462 W Crocker St. | Pattinson Park – Parking area off W. Crocker St. |
933 W Parish Rd | Sulphur Aquatic Center | |
602 N Claiborne St. | Lady of LaSalette Catholic Church | |
4113 Maplewood Dr. | Walgreens | |
203 E Burton | Truth Apostolic Church | |
2405 Maplewood Dr. | PT's Snowballs, Coffee, & Ice Cream | |
1015 Ruth St. | Oak Grove Park | |
536 Ruth St. | Frasch Elementary | |
436 N Huntington | City Lot at the corner of Huntington & E Burton | |
201 Edgar | Sulphur Calcasieu Parish Health Unit | |
1421 S Beglis St. | Kroger Parking lot - Trailer | |
496 Post Oak Dr. | Olympic Fitness Center | |
2700 Maplewood Dr | Immaculate Conception Catholic Church | |
4401 Maplewood Dr. | At Maplewood Middle School parking area | |
Iowa | 101-139 E First St | Calcasieu Parish Public Library System In Iowa |
Winnfield | 701 W Ct St | Suddenlink Office |
WiFI Hotspot has been verified as of 11/20/20.
No need to get out of your car. Once you’re parked, get your device ready to go. First, make sure WiFi is turned on. Tap or click Settings and select Suddenlinkwifi-Emergency from the list of available networks. There is no password necessary and you’ll automatically be connected.
Having trouble connecting? Try turning WiFi off and then back on or restart your device.
Keeping businesses
connected
+ Call forwarding for Business Class Phone
+ Call forwarding for Business Hosted Voice
+ Single Number Reach
Retail stores / Lost and damaged equipment
Note that due to COVID-19, our stores are limited to a 1-to-1 employee/customer ratio, so you may need to wait outside before coming in. We require our employees and customers to wear face coverings and practice social distancing when visiting.
Always remember to check suddenlink.com/stores for the most current store hours and directions to your nearest location.
Store locations
City | Address | Hours |
---|---|---|
Bossier City | 725 Benton Road, Bossier City | Monday – Friday 9:00AM – 6:00PM |
Lake Charles | 1538 E Prien Lake Road, Lake Charles | Monday – Friday 9:00AM – 6:00PM |
Leesville | 100 E. Fertitta Boulevard, Suite C, Leesville | Monday – Friday 9:00AM – 6:00PM |
Pineville | 3250 Donahue Ferry Road, Pineville | Monday – Friday 9:00AM – 6:00PM |
Giving back to Louisiana
We're here for you
Residential customers can call us at 877-794-2724, or message us on Facebook, Twitter, or at suddenlink.com/chat.
Business customers can contact us at 855-270-5527 or message us on Facebook, Twitter, or at suddenlinkbusiness.com/chat.