We’re building a new 100% Fiber Internet network.
We’re investing to better connect you with the fastest possible speeds. With Optimum Fiber, you’ll get upload speeds as fast as downloads. When combined with Optimum Mobile, now on the T-Mobile network, the leader in 5G coverage and speed, you’ll connect seamlessly at home and on the go.
Service you need when you need it.
We know you depend on us to stay connected, and that’s why we’re always here for you whether that’s in store or through 24/7 support online or over the phone.
We're here for you 24/7, whether you're looking for service, have questions, want to upgrade, or just want to say hello.
Customers can chat with us for support or get helpful answers in our FAQs.
Visit a store
We’re proud to service our communities with retail stores that offer great deals and support. Find a store near you.
Find a store
We live and work here too.
Employee by employee, we’re reconnecting to deliver you the best experience.
Customer Care Manager
"Reconnecting to me means re-engaging with our community to let customers know we listened and are making changes to provide world-class customer service."
Field Operations Supervisor
"Reconnecting to me means being on our “A game” and maintaining our system to take care of our customers. They deserve the best, and deserve to be satisfied with our customer service."
Retail Sales Supervisor
"Reconnecting to me means being there for our customers and helping them get what they need in the best possible way that we can."
Little by little, progress adds up to something bigger.
Reconnecting with you and what you love.
Frequently Asked Questions
Why is Suddenlink becoming Optimum?
Though keeping you connected to what you love has always been our number one goal, we understand that at Suddenlink, we haven’t always gotten it right. In taking important steps to do better by you, we’re excited to announce that Suddenlink is becoming Optimum.
Optimum is one of the largest connectivity providers in the U.S., delivering Internet, TV, and mobile services to millions of people and small businesses across the country. And here’s what becoming Optimum will mean for you:
+ More speed and reliability with our Optimum Fiber and Optimum Mobile services, so you can depend on us at home and on the go
+ The freedom to choose the best value for you with Optimum FlexAbility
+ Full transparency, so you have the clarity you’d expect from a trusted provider
+ Better service, so you get the help you need whenever you need it
+ A connection with your community because we live and work there too
We're taking big steps every day to better connect our customers with faster speeds, better value, and great service, and we’re excited to bring this new Optimum experience to you!
When is Suddenlink becoming Optimum?
We're constantly evolving to enhance your experience, and bit by bit, we're making changes every day to deliver a whole new way of connecting more seamlessly than ever before. You will notice the introduction of Optimum in our advertising, retail stores, and other materials, and by the end of the year, Suddenlink will officially become Optimum.
I'm a Suddenlink customer. Is anything changing with my account or services?
Right now, you can use your services, manage your account, access your Suddenlink e-mail, and pay your bill in the same manner you have been. Over the coming months, we'll be transitioning to Optimum and will keep you posted about any changes. To stay in the know, please be sure to have an up-to-date email address on your account and opt-in for text alerts.
I’m a Suddenlink customer. Are my prices changing related to the rebrand?There are no pricing changes related to Suddenlink becoming Optimum. We're taking big steps every day to better connect our customers with faster speeds, better value, and great service, and we’re excited to bring this new Optimum experience to you.
What is Optimum Fiber?
Optimum Fiber is a new 100% fiber Internet network capable of delivering speeds up to 10 Gig. It's designed with the latest technology to deliver the fastest and most reliable Internet speeds.
How can I get Optimum Fiber?
We will soon begin building out our Optimum Fiber network in various communities in Texas. While this build is a multi-year initiative, we expect to begin offering fiber services in initial neighborhoods starting in late 2022.
Want to know when fiber is available in your area? Go to suddenlink.com/get-fiber and sign up to be the first to be notified.
Can I get Optimum Mobile today?
Yes! Optimum Mobile is available and is now on the T-Mobile network – the leader in 5G coverage and speed – so you'll always have a reliable connection to everything you love. To learn more about the plans and offerings, visit optimum.com/mobile
What is Optimum FlexAbility?
Optimum FlexAbility gives you the freedom to choose the best services for you with no forced bundles and at a great value. Pick the Internet speed, mobile data plan, and entertainment options that work for you and change anytime with no annual contract. Plus, we promise your satisfaction with a 60-day money-back guarantee. For more information, visit suddenlink.com/flexability
How are you improving customer service?
We're ensuring we are there for you whether in-store, through 24/7 support online, or over the phone. This year we're excited to be hiring thousands of local employees across the country, opening more than 70 retail stores, and raising wages for our customer service teams to bring you better service every day.
I'm a Suddenlink customer. How can I contact you for support?We're here for you 24/7 and ready to reconnect with you. You can find helpful answers in our FAQs, call us, chat with us, or visit one of our retail stores. For all the ways to reach us, click here.
I'm interested in signing up for service. How do I start?
We appreciate your interest, and we'd love to reconnect with you. You can sign up online, over the phone, or at one of our retail stores – the choice is yours.
+ Online: Click here to see what's available in your area and sign up.
+ Phone: Call us at 1.877.694.9474
+ In Store: Visit suddenlink.com/stores to find a store near you.