Return Policy

Altice Amplify

Rented Devices:
Rented Altice Amplifys can be returned at any time as long as you remain a subscriber. Devices may be returned to a Suddenlink store or online with a prepaid label, along with all included accessories, such as power supply and cables.  

Purchased Devices:
Any unopened Altice Amplifys can be returned within 14 days of the date of purchase to Suddenlink store with your original receipt. Purchased devices are not eligible to be returned online.  

  • If your device was received damaged or defective, you can exchange it for a new Altice Amplify at a Suddenlink store within 14 days of the purchase or delivery date (if purchased online). Please be sure to factory reset your device to delete any stored information before bringing it to a store.
  • After 14 days, devices are not eligible for return or refund.
  • Only devices that have been purchased directly from Suddenlink can be returned to a Suddenlink store. If you purchased from a third-party retailer, such as, returns are subject to the retailer's return policies.
  • If your purchase was made with a credit/debit card, your refund will be returned to that card. If payment was made by another method, the refund will be in the form of a check from Suddenlink.
  • Altice Amplify provides a manufacturer's twelve (12) month limited warranty against defects. All warranty claims must be processed through a Suddenlink store.


Apple TV

Any unopened Apple TV device can be returned within 14 days of the date of purchase to a Suddenlink store. To be eligible for a return, the original receipt or copy of the order confirmation email is required, and the device must be unopened and in the same condition that you received it.

  • Apple TV devices that are not in their original packaging and where the shrink-wrapping has been removed, marked or damaged are ineligible for return.
  • After 14 days, devices are not eligible for return or refund.
  • Devices purchased from Suddenlink must be returned to a Suddenlink store. Apple does not accept returns for devices purchased directly from Suddenlink.
  • If you purchased an Apple TV in full, your refund will be issued to your credit/debit card. Cash purchases will be refunded in the form of a check or a pre-paid gift card. For financed devices, if at least one payment has been made, a refund credit will be applied to your monthly bill statement.

Manufacturer Limited Warranty. Apple TV comes with a twelve (12) month limited warranty and up to 90 days of complimentary technical support. Refer to the Apple warranty at

Having trouble with your Apple TV? Visit for questions and technical support.

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