We’re prepared
for severe weather

In the event of a storm

We understand how important it is for you to stay connected, particularly during severe weather events. We continually monitor the forecast for storms in order to be as prepared as possible. As a first step, we place fully staffed teams on standby to assist our customers. In addition, during a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues.

If unpreventable service outages do occur, restoring your Suddenlink service is always our top priority. Scroll down to learn more on how you can prepare, frequently asked questions and getting help.

How you can prepare

Before severe weather happens, follow these helpful tips to stay informed and connected:

  • Have your Suddenlink username handy so you can quickly log in to your account for service status updates and online support. Don't have a username or forgot yours? No problem, click here.
  • Set up an alternative way to watch your favorite shows on your smartphone or tablet, using cellular data. If you have Altice One, download our Altice One App.
  • Add important email accounts to your mobile devices.
    Instructions; Apple Devices, Samsung Devices.
  • Follow us on social media:

Restoration roadmap after a storm or other outage event

Stay Informed

Sign up to receive service alerts via text or voice message by going to My Account. Once you’re set up, we'll notify you when outages affect your service. You'll also get notified when your Suddenlink service is restored.      

Getting help      

Frequently asked questions

What should I do if my Suddenlink service is not working?
  • If your service is down, check Service Help, under My Services, at My Account to see if there's an outage. If it shows an outage, there is no need to contact us.

Will I lose my Suddenlink service if my power is out?
  • Without power your Suddenlink service won't work. Electrical power is needed to operate your TV and Internet. This includes power to devices in your home or business like TVs, cable boxes and cable modems. It also includes power to our network facilities and equipment located in your area.
  • If the power is out, your local utility provider must first restore power to both your home, and to the network serving your neighborhood, before our technicians can begin their work.

If I have power, shouldn't my Suddenlink service work?
  • It's possible that you may have power in your home or business but the network serving your neighborhood may be damaged or without power, preventing your services from working. Or, restoring your service may require repairs (such as damage caused from downed trees and fiber cuts during a storm), even down to the connection between your home or business and the nearest utility pole.

Once the power is restored in my home or business, how can I get my service back up and running?
  • If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment.
    • Unplug your equipment from its power source.
    • Wait 30 seconds.
    • Plug your equipment back into the power source.
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