App Privacy Notice
Suddenlink is committed to protecting the privacy of its customers. This short-form privacy notice is designed to give you a general understanding of how Suddenlink protects your privacy in connection with our apps, including but not limited to Altice One, Altice One Alexa Skill, and Business Hosted Voice (hereinafter collectively referred to as the "Apps"). These Apps are generally designed for use by existing Suddenlink customers. These Apps have limited functionality for non-customers but may collect Personally Identifiable information from non-customers.
In this notice, "we" and "Suddenlink" refer to Cequel Communications, LLC and its parents, subsidiaries and affiliates that own, operate, or aid in the provision of the Apps and Covered Services.
Please review this notice carefully prior to using the Apps. By using the Apps, you acknowledge that you understand and consent to the collection, use, and/or disclosure of your information in accordance with this notice.
How We Collect Information
In connection with the provision of the Apps and our ongoing efforts to improve the quality and value of Suddenlink's services, we may maintain certain information related to you that you provide to us or that we collect using the Apps. We may collect your first and last name, your home address, your e-mail address, your telephone number, your account number, your payment card or banking information, and your username and password in order to render our services through the Apps or to detect unauthorized use of our services. We may also collect application usage information, as well as records of the kind, location, configuration, device identifiers, MAC, and IP addresses of equipment utilized in association with the Apps.
Through the Apps, Suddenlink may also collect the following App specific information:
- How We Use Information
We may use non-personally identifiable or aggregated usage information from our Apps for any purpose, including for programmer, advertiser and internal research, and to improve our systems, the content that customers receive, and their service experience (for example, to measure viewership of channels, TV shows and commercials). We may also use this information to provide targeted content for our services such as programming and advertising or provide our recommendation features or functions to you. Finally, we may also use this information to deliver relevant third party advertising/promotional messages using your set-top box, Altice One/Altice One Mini or through other IP-enabled device applications without disclosing Personally Identifiable Information to these third party advertisers.
- When We Disclose Information
We may furnish certain non-personally identifiable information collected from non-customers, on either an aggregate or non-aggregate basis in our discretion.
- We May Keep Information for Some Time
We generally keep some or all information for as long as necessary for the purpose(s) for which it was collected or as required by law. When information is no longer needed or required to be maintained, we destroy it in accordance with our internal policies.
- Questions About The Notice
If you have any questions about our privacy protections and notices, please contact Suddenlink at [email protected] or 888-822-5151.
- Updates to the Notice
We will review this privacy notice periodically as we deem appropriate and when we change or update the Apps. Suddenlink may, in its sole discretion, change, modify, add, or remove portions of this Notice at any time. Suddenlink may notify you of any material changes by making the revised Notice available to you through the Apps, by written or electronic correspondence, or through an update - required or otherwise - to the App. Your use of the Apps, following notice of such change, modification or amendment, constitutes your acceptance of the revised privacy notice. If you do not agree to any portion of the revised Notice, you must cease all use of the App.
Effective: January 13, 2021